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Shipping & Return Policies

Shipping

enjoy Free Shipping on all Orders! (contiguous United States only)

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means we have received your order in our system and pre-authorized your credit card for the purchase. If your item(s) are available for immediate shipment we will process the charges and submit the order for shipment.

Order Shipment:

We make every effort to ship orders the very next business day from your order date.

Keep in mind: Inventory is updated nightly, so from time to time items can become out of stock and may be back ordered. We will always notify you of this via email and/or phone to see how you would like to proceed. If you need something in a hurry, please call us toll free at 1-888-472-1815 to verify stock and ship time.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.  If you do not receive tracking information from us within six business days of your order feel free to follow up with us at orders@qandrlighting.com

Note: Meyda Tiffany items are handcrafted and can have a processing time of up to ten business days.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it if signature confirmation is requested.  If you item(s) do arrived damaged please send photos to returns@qandrlighting.com. We are happy to arrange for a prompt replacement.

Freight Truck Delivery:

Freight shipments do not qualify for our free or flat rate shipping methods. Freight shipping charges are calculated during checkout.

All freight shipments are self-service delivery. This means the freight carrier will bring the shipment to your home on a scheduled delivery date and you’ll be responsible for removing the package off the truck yourself. With heavier items, you may want a friend or family member on hand to help.

Delivery times vary for items shipping by freight. You will be notified by the freight carrier usually 1-2 days prior to delivery. An authorized signer (18 or older) must be present at time of delivery, and will be responsible for removing your item(s) from the freight truck if lift gate service was not added on. What should I do if my shipment is damaged? Please compare your delivered items with the delivery bill, noting any differences in quantities or damages on the delivery bill BEFORE you sign. This will be required for filing a claim with the delivery company if damage is present. Signing the delivery bill without noting all damaged and or missing items implies that the shipment has been delivered as expected, and neither Q&R Lighting or the shipping company can be held responsible for any lost or damaged items. If there is a large amount of damage (large holes in boxes, contents spilling out, missing more than 10% of the boxes, etc.) please refuse delivery and contact us immediately at 1-888-472-1815.

 

Returns:

Our Guarantee:

We want you to be happy with your order and your experience shopping at Q&R Lighting. If you are not fully satisfied with your order, you may return your order within 30 days of your receipt of merchandise for a full refund of the purchase price less shipping fees. Please see below for exceptions. 

For items that shipped free or under our flat rate, our actual shipping costs will be deducted from your refund.

Important:

All returns require pre-authorization. Please contact us in order to receive an RMA (return) number and complete instructions on returning goods. Do not ship your items back to the original shipper (our returns warehouse is not our shipping warehouse). If you simply "return to sender", we will need to assess an additional 20% restocking fee to your refund.

Once we receive your return, please allow 1-2 weeks for processing. Refunds are made in the same form as the original payment or by store credit. You will be refunded the full purchase price of the item (including tax) less any shipping fees you paid on the order. Also, you are responsible for shipping the returned item to us. 

Here are the exceptions and clarifications:

  • The item should be in its original box and original packaging.
  • The item should not have been assembled, installed or used.
  • The product should be returned with all of its parts and manuals.
  • The product should not have been registered with the manufacturer.
Should the return/exchange not meet any of these guidelines, the refund may be reduced or the return may be refused with no refund.

    Some products are not returnable for any reason, per the manufacturer's request. You may be directed to the manufacturer for resolution. Please understand that we have no control over this process but will assist you through the process as best we can.

    Cancellations & Refunds:

    Need to update or cancel your order? Give us a call at 888-472-1815 M-F 9-7 CST or email us at orders@qandrlighting.com and we'll do our best to update your order! Since our shipping department is focused on shipping your items as soon as possible, it is best to request cancellation within 48 hours of order placement.

    Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard refused shipment policy, where round-trip shipping costs will be deducted from your refund

     

    Custom Products Disclaimer:

    * Every Meyda Tiffany item is a unique, handcrafted work of art. Natural variations in materials make every item a masterpiece of its own. Photographs are a general representation of the product. Colors may vary. Perception is altered by illumination, photography and computer monitor settings. 

     

    Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors. Manufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms.